If you decide you want to return your. Equibuff grooming Sponge. We offer a full refund on unopened items which are returned within 28 days of purchase. We will not refund any postal charges incurred.
In the unlikely event that the item is faulty or damaged please contact us and we will exchange your item.
Open items cannot be returned or refunded. This does not effect your statutory rights
We want our customers to be happy, please contact us if you have any queries. You can contact us through the social media buttons or send us an email on our contacts section below.
PRIVACY & SAFETY
Your privacy is important to us so we only use the information you provide about yourself when using this website to answer your enquiry or to assist us in improving our service to you. We do not share this information with any third. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and they are not shared with outside parties.
equibuff.ie follows the industry standard, Secure Sockets Layer protocol, SSL for the transfer of payment data over the internet. When paying for an order online, a key-lock icon will appear in the bottom right of your browser window. This icon is your confirmation that SSL has been activated for the transfer of your personal information. A second indication of SSL activation is that the displayed URL will begin with https.
It is our policy to protect against the fraudulent use of payment cards. From time to time, we will conduct random security checks on orders, and this may involve contacting you by telephone before your order is processed to confirm your order. We hope you appreciate that these measures are a necessary precaution and are for your protection to prevent against payment card fraud.
Our website contains links to other websites. Please note we are not responsible for the privacy practices of such other websites and advise you to read the privacy statements of each website which collects personal information.
A cookie is an alpha numeric identifier which we transfer to your hard-drive through your web browser when you visit our website. It enables our own system to recognise you when you visit our website again and improve our service to you. Cookies may also be used to compile aggregate information about areas of our website that are visited most frequently. This traffic information can be used to enhance the content of our website making use of it easier. If you wish to reject our cookie, you can configure your browser to do so.
We use the following third party cookies:
This website uses Google Analytics to collect information about your online activity on the website, such as the web pages you visit, the links you click, and the searches you conduct on the website. We use this information to help us improve the website and the overall user experience. For more information about the information gathered, please visit Google Analytics.
Google Dynamic Remarketing
Facebook & Instagram (AKA Meta)
Meta Conversion tracking Pixel allows Meta and its partners to show you advertisements on and outside Meta. In addition, a cookie will be saved onto your computer for these purposes. It allows us to follow the actions of users after they are redirected to a providers' website by clicking on Meta advertisement. We are thus able to record the efficacy of Meta advertisements for statistical and market research purposes. The collected data remains anonymous. This means that we cannot see the personal data of any individual user. However, the collected data are saved and processed by Meta. Meta is able to connect the data with your Meta account and use the data for their own advertising purposes, in accordance with Meta's Data Use Policy.
Become a Equibuff Stockist
If you are a retailer and would like to represent the Equibuff brand by selling our product in your shop or online store, then we would love to hear from you!
Our wholesale team would be happy to contact you back if you email us on firstname.lastname@example.org or just use the link below
Credit / Debit Cards